Managing Difficult Conversations Training - Perth

Managing Difficult Conversations Training - Perth

You know that sinking feeling when you realise you need to have "that conversation" with someone at work? Maybe it's giving feedback to a team member who's consistently missing deadlines, addressing inappropriate behaviour from a colleague, or negotiating with a difficult client who's pushing unrealistic demands. We've all been there - putting off these conversations because we're not sure how to handle them without making things worse.

The truth is, difficult conversations are part of working life, but most of us never learned how to navigate them properly. We either avoid them completely (which usually makes problems worse), or we dive in unprepared and end up with damaged relationships and unresolved issues. What if you could approach these challenging discussions with confidence, knowing you had the skills to handle whatever comes up?

This isn't about learning corporate speak or memorising scripts. It's about developing practical techniques that actually work when emotions are running high and stakes are real. You'll discover how to prepare for tough conversations so you feel grounded rather than anxious, how to stay calm when the other person gets defensive or aggressive, and how to guide discussions toward productive outcomes rather than letting them spiral into arguments.

We'll work through real scenarios you're likely to face - from performance issues and conflicts between team members to budget negotiations and customer complaints. You'll learn how to frame difficult messages in ways that people can actually hear, how to manage your own emotional responses when conversations get heated, and most importantly, how to keep relationships intact even when delivering hard truths.

What You'll Learn:
- How to plan and structure difficult conversations so you feel prepared rather than overwhelmed
- Techniques for staying calm and focused when emotions escalate, both yours and theirs
- Ways to deliver tough messages that don't shut people down or make them defensive
- Strategies for dealing with common difficult personality types - the arguer, the silent treatment, the blame-shifter
- How to listen effectively even when you disagree with what you're hearing
- Methods for finding common ground and moving toward solutions rather than getting stuck in problems
- Ways to follow up after difficult conversations to ensure real change happens

You'll practice these skills in a safe environment where you can make mistakes and get feedback. We'll use role-playing exercises based on situations you might actually encounter, plus give you tools you can use immediately when you get back to work. This training includes techniques for emotional intelligence for managers and practical approaches to conflict resolution that you can apply right away.

The Bottom Line:
After this training, you'll stop dreading difficult conversations and start seeing them as opportunities to solve problems and strengthen relationships.